Support¶

Get Help¶

Read the User Guide for how Compasslet works on iPhone, with CarPlay and in the Live Activity.

To report a problem or ask a question, use the form below. Include your iPhone model, iOS version and the steps that cause the problem. Don't include your location, and add contact details only if you want a reply.

If the form doesn't load, open the support form on Google Forms. If you have a GitHub account, you can also open an issue on GitHub. GitHub issues are public, so don't include your location or other personal details there.

Common Questions¶

The direction seems wrong. The phone compass points relative to magnetic north. Move away from magnets, metal and electronics, and follow any calibration prompt.

CarPlay shows no direction. Allow While Using location access with Precise Location on iPhone, then open Compasslet from the CarPlay launcher. CarPlay shows the direction you are travelling, so it updates once the car is moving.

The Live Activity doesn't appear. It appears during a CarPlay drive, and iOS decides when to show it. Make sure Live Activities are allowed for Compasslet in the Settings app.

Diagnostics¶

If you are asked for diagnostics, follow Collect Diagnostics for Support. Diagnostics contain timing events with dates and times, not your location. See the Privacy Policy.